Our Return & Exchange Policy

• We offer a 60-Day Peace of Mind Guarantee on unused, un-engraved items in their original packaging.
• Returns must comply with federal health and safety regulations — items that have held cremated remains cannot be accepted.
• Refunds will cover the full purchase price of the product itself. We truly understand how meaningful this item is to you during such a difficult time, so we aim to make the process as gentle as possible. Although your order was shipped free of charge, the original outbound shipping cost (the amount we paid to send it to you) is non-refundable unless the return is due to our error (such as an incorrect item or damage on arrival). Return shipping costs (to send it back) are the customer’s responsibility.
• Exchanges for a different item are possible within the same eligibility period.

Personalized & Engraved Items

• Because personalized items are permanently customized for your loved one, they cannot be returned for a refund.
• If we make an engraving mistake, we will replace the item at no cost to you.
• Double-check spelling, dates, and personalization requests before finalizing your order to avoid errors.

Damaged or Incorrect Orders

• Although we take extreme care, accidents can happen during shipping.
• Our packaging is discreet and secure, with our signature Ceremony Care Kit™, to ensure both protection and privacy.

FAQ – Returns & Exchanges

Q: Can I return an item if I change my mind?

A: Yes — if it is unused, un-engraved, and in its original packaging within 60 days.

Q: Can I return a personalized urn?

A: No, personalized items are permanent. We replace mistakes immediately, free of charge.

Q: What if my urn or jewelry arrives damaged?

A: Contact us with photos immediately. Providing clear photos of the damage, packaging, and an unboxing video will help us resolve the issue quickly and smoothly. We will replace it at no cost.

Q: Does this apply to international orders?

A: Yes, our Peace of Mind Guarantee applies globally, though shipping times for replacements may vary.

Q: Can I exchange for a different size or design?

A: Yes — exchanges are allowed within eligibility guidelines for non-personalized items.