Order Processing & Preparation
Each memorial undergoes our signature White Glove Inspection™ before leaving our workshop.
• Processing Time: 1–2 business days for final personalization, verification, and packaging
• Our Promise: We personally monitor your order daily to ensure it’s carefully prepared for shipping.
💡 Note: Quality always comes before speed. Even if the shipping distance is long, we prioritize the condition and integrity of your memorial.
We understand that waiting can feel difficult during such an emotional time. We take extra care with every step because your memorial deserves the highest quality and protection — thank you for trusting us with this important part of your journey.

Shipping Overview：
We are currently preparing local warehouses in key regions to improve delivery times in the future. At present, most orders ship from China with reliable international carriers. Standard delivery times are 7–15 business days (domestic and international), with additional time for military or remote areas. Please check estimated times on the product page for your location.

Free Shipping Policy
We currently offer free standard shipping on all products to the following regions:
• United States
• Japan
• Canada
• Australia
• New Zealand
For international destinations outside the five primary regions listed above, shipping is NOT inherently free. Due to carrier limitations, customs requirements, or remote delivery routing, we kindly require you to contact us at support@royal-memorials.com before placing your order to confirm shipping availability and potential delivery costs. Our goal is always to provide the safest, most reliable, and most transparent shipping solution for every family.

Shipping to Our Primary Supported Regions (US, CA, JP, AU, NZ)
Standard air express delivery to the United States, Canada, Japan, Australia, and New Zealand generally takes 7–15 business days, depending on local customs clearance and postal routing.
• For full-size urns, a physical address is required for signature confirmation.
• Jewelry and small keepsakes may be shipped to PO Boxes.
💡 Tip: Receiving your memorial at home allows you to inspect it with your Ceremony Care Kit™ before presenting it to a funeral home.

International Shipping
We ship worldwide. Typical delivery times: 7–15 business days, depending on customs and local postal services.
• Some remote locations may require additional time.
• Customs regulations may require documentation; we provide all necessary paperwork.
💡 Tip: Shipping to your personal address ensures you can personally inspect the memorial and handle it with care.

PO Boxes & Military Addresses
• PO Boxes: Allowed for jewelry and small keepsakes; full-size urns require a street address.
• Military (APO/FPO): Yes. Please allow 2–4 weeks for delivery due to military mail procedures.
💡 Tip: Plan extra time for military shipments, especially for personalized memorials.

Discreet & Secure Packaging
All memorials are shipped in plain, unbranded boxes to protect privacy.
• Included: Ceremony Care Kit™ with gloves, protective masks, containment bag, and fastening ties.
• White Glove Inspection™: Ensures the urn arrives pristine, secure, and ready for safe handling.

Track Your Order
Once shipped, you will receive tracking information via email.
• Track the package in real time with our logistics partner.
• If any issue arises during transit, contact us immediately. We will resolve it quickly, including replacement or refund if necessary.

Key Takeaways
• Orders are prepared with White Glove Inspection™ for safety and peace of mind.
• Free standard shipping is available across our primary supported regions, with worldwide shipping support available upon request.
• Standard shipping to our primary countries takes 7–15 business days, with full tracking transparency.
• Shipping to your home allows personal inspection before funeral services.
• Packaging is discreet and secure, preserving privacy
Tracking is provided for full transparency.